Our Safeguarding, Student Life and Wellbeing Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is.
Phone: +44 (0)203 921 0163Ìý
Email: qahe.welfare@qa.com
We can be found at the following locations:
London Campuses:
7-15 Rosebury Avenue, London, EC1R 4SP (above the library in the Student Hub)
Fitzwilliam House – 10 St Mary Axe, London EC3A 8BF
International House – 1 St Katharine’s Way, London, E1W 1UN
Birmingham Campus: Louisa Ryland House, 44 Newhall Street, Birmingham, West Midlands, B3 3PL
Manchester Campus: 8th Floor, St. James’s Building, 61-95 Oxford Street, Manchester, M1 6FQ
Our Welfare Team is here to provide compassionate, confidential support to any students who may be affected by natural disasters or situations involving war and conflict. We understand that these events can have a significant emotional and practical impact, whether they are happening close to home or affecting family, friends, or communities abroad. No matter your circumstances, you are not alone—our team is committed to listening, understanding, and helping you navigate any challenges you may be experiencing.
We can offer a range of support, including emotional wellbeing guidance, practical advice, and signposting to additional services where needed. If you are struggling, feeling overwhelmed, or simply need someone to talk to, we encourage you to reach out. Our priority is to ensure that every student feels safe, supported, and able to continue their learning in a positive environment.
Welfare Team – QAHE.Welfare@qa.com
Mental Health Practitioners – qahe.mentalhealthsupport@qa.com
Student Assistance Programme – ÌýCode to use to register: MHA339939
NHS
If you require health advice, due to current concerns or if not sure about an urgent medical problem your first decision may be to head to the hospital when you may not need to.
Contact your local GP (doctor) service, or contact the NHS Helpline on 111 available 24 hours every day. You can also call 18001 111 on a textphone.
Police
For non-emergency situations, where it is not immediate danger call 101.
Emergency Services
Call 999 to get some immediate help, if there is immediate danger, of injury or loss of life.
Shelter
If you require housing advice contact an expert housing advisor on 0808 800 4444. They are open 8am-8pm weekdays, 9am-5pm on weekends.
If your situation is urgent and you have nowhere to sleep, might be homeless soon, are at risk of harm or feeling very overwhelmed about your housing situation, then you can call the emergency helpline on 0808 1644 660.
You may also be able to contact your local Council for advice and assistance.
If you are having financial difficulties or to apply for access to hardship funds available for students, please contact our Safeguarding, Student Life and Wellbeing Team using the below contact details:
±Ê³ó´Ç²Ô±ð:Ìý+44 (0)203 921 0163.
·¡³¾²¹¾±±ô:Ìýqahe.welfare@qa.com
If you need help with budgeting during your time as a student, check out our student budget calculator
Student budget calculatorQA Mental Health Support
Access dedicated support from our mental health practitioners in person or online.
Email:Ìý qahe.mentalhealthsupport@qa.com
Samaritans
If you are feeling overwhelmed, suicidal or just need someone to talk to you can contact the Samaritans, who are open 24 hours a day, on 166 123 or visit .
Alternatively, if you are already in contact with your local mental health services, then you could call them for support and assistance.
Student Minds
Student Minds is the UK’s student mental health charity. Their Student Space will be available 24/7 throughout the holidays.
:
SHOUT
Free 24/7 confidential crisis text based support service.
Contact No: 85258
Website:
PAPYRUS
a charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.
Call:Ìý0800 068 41 41
Text:Ìý07860 039967
Email:Ìýpat@papyrus-uk.org
Website:
AtaLoss
No one in the UK should be left without support when someone dies. AtaLoss provides bereavement support, signposting and information.
Website: https:
Emergency Services
If you need to, or have already done so, call 999 to get some immediate help.
Refuge
You can speak to a member of the National Domestic Violence Helpline team. The team will provide a listening ear if you want to talk about your experiences and support you to work through your options in the short and long term. The Helpline can also help you to access refuge accommodation, or other specialist domestic violence services, if you need them.
The below helplines are available 24/7:
Women’s and Children’s Advice line: 0808 200 0247
Men’s Advice line: 0808 801 0327
RSVP – Rape and Sexual Violence Project
Call: 0121 643 0301
Website:
Muslim Women’s Network
Call: 0800 999 5786
Website:
GALOP – the LGBT+ anti-abuse charity
Website:
Emergency Services
If you or a member of your family are in immediate danger call 999 to get some immediate help.
Rape Crisis
The national Rape Crisis helpline is open 12 noon – 2.30pm and 7 – 9.30pm every day of the year.
You can call them on:
Women’s advice line: 0808 802 9999
National Male Survivors Helpline: 0808 800 5005
Emergency Services
You may also wish to make a report to the Police on 101 (non-emergency) or if you are in immediate danger contact 999.
Our Safeguarding, Student Life and Wellbeing Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is.
Phone: +44 (0)121 756 9578
Email: qahe.welfare@qa.com